30% OFF SALE! Discount Automatically Applied at Checkout - Some Exclusions Apply

RETURN POLICY

 

Our goal is your satisfaction! If for any reason you are not happy with your purchase, you are welcome to return your piece with no restocking fees. 

All returned products MUST be eligible for exchange. 

FOR INTERNATIONAL CUSTOMERS ONLY - For any returns shipping from outside the USA, we are unable to provide a pre-paid return label. To begin the return process, please email us at returns@wigstudio1.com - All international customers will be responsible for the cost of return shipping. 

We offer the option to receive a store credit immediately upon requesting a return, so that you don't have to wait for us to receive your return back before shopping for a new piece! (** Please note: If you are returning an item that you previously purchased with an immediate store credit (voucher), an immediate credit will not be issued a 2nd time.**) However, you are welcome to place a new order at any time, and you will receive a refund to your original form of payment once your return has been received and processed (minus the cost of the pre-paid return shipping label).

Return shipping cost is the responsibility of the customer. We provide a pre-paid return label for your convenience (not available to international customers). A flat rate of $12.00 will be deducted from your refund / store credit to cover the cost of the return label.  

We do not charge restocking fees. Our customers only pay a flat rate return shipping fee.

All store credit issued is not refundable in cash form. If you select a gift card or store credit, we are unable to make changes to your initial request.

ELIGIBLE RETURNS 

We gladly accept returns on all eligible products!

A product eligible for return or exchange includes all products that meet the following criteria: 

  1. Packaging and product are not altered in any way. Item MUST be returned in a cardboard box.

    Items received back in bubble mailers or packing paper may be returned to sender un-opened if package is perceived as damaged upon arrival.

  2. Hair must not be shaken out or brushed.
  3. Product has not been worn (except for trying on).
  4. Odor-Free - Any odors on the product will render the product ineligible for return or exchange. This includes cigarette smoke, perfume, shampoo, any styling products.
  5. Tags and all original packaging must be intact.
  6. Item and / or packaging is not damaged in any way.
  7. Request for Return or Exchange is made within 10 days of receipt of merchandise.


Wig Studio 1, LLC does not sell refurbished or previously owned products.  

 

We will process your refund within 3-5 business days (Monday-Friday) from the date we receive your item back. Your bank may take a few additional days to reflect this credit / refund on your statement.

**Please note that any shipping charges applied to your original order are non-refundable. 

Products Ineligible for Return or Exchange:

  • Clearance Items
  • Discontinued items
  • Care Products
  • Accessories (including Hats with Hair, styling products, hair care products, canvas block heads, etc.


If your product is received by our warehouse and determined ineligible for exchange or return, we will complete the following steps: 

  1. • Ship item(s) back to you at our cost with tracking.
  2. • Send email notification, along with Quality Control Report for your review.

HOW TO RETURN

Repackage your item(s) in their original packaging. Item(s) must have tags intact and have not been worn, brushed, shaken out or damaged in any way. Items must also have no odors (cigarette smoke, perfume or other, etc.)

Complete a Return Authorization Request to notify us of your decision to return your item within 10 days of receipt of your merchandise. 

You will instantly receive instructions for your return, along with a pre-paid return label for you to send your item(s) back. 

***Please note that the cost of the return label will be deducted from your refund or store credit.***

ORDER CANCELLATIONS

Once an order has been processed, we are unable to cancel the order or make changes to it. Please note that orders ship out daily, but we do not receive tracking from the manufacturers until later in the day, and in some cases, the next day. Even if you have not received tracking, your order has been processed and we are unable to make any changes to it, unless the item ordered is not available for immediate shipping. In that case, the manufacturer will allow us to make changes / cancel an order. 

**Please note that back order shipment dates are subject to change. In some cases, items with a future shipment date become available quickly and are processed for shipping. If you've been notified that you have a back order, and that order becomes available for shipping sooner than estimated, we are unable to cancel the order. 

If you need to initiate a return, please complete the Request for a Return Authorization Form. Return shipping is the responsibility of the consumer, unless an item is being returned due to a defect.


RECEIPT OF DAMAGED OR DEFECTIVE MERCHANDISE 

Please inspect all merchandise thoroughly upon receipt. Should any order be damaged in shipping from the warehouse to you, or you feel an item has a manufacturer defect, please keep the package intact (box, merchandise, etc.) and complete a Return Authorization Request immediately so that we may coordinate an exchange and re-shipment of your items. We cannot accept a defective item back if the item is not in eligible condition. Please see above requirements for an eligible return. 

Please provide images of the damage or defect, so that we may forward to the manufacturer.