30% OFF SALE! USE CODE: BEAUTIFULYOU at Checkout - Some exclusions apply

RETURN POLICY

 

Our goal is your satisfaction! If for any reason you are not happy with your purchase, you are welcome to return your piece. If an order for a new piece (accessories are not included) is created before your return has been processed, your restocking fee will be waived, or if you opt for a store credit, your restocking fee will be waived.

All returned products must be eligible for exchange. 

Return shipping cost is the responsibility of the customer. The same credit card and shipping method submitted with your original order will apply for your return., unless specified otherwise.

ELIGIBLE RETURNS 

We gladly accept returns on all eligible products!

A product eligible for return or exchange includes all products that meet the following criteria: 

  1. Packaging and product are not altered in any way.
  2. Hair must not be shaken out or brushed.
  3. Product has not been worn (except for trying on).
  4. Odor-Free (Any odors on the product will render the product ineligible for return or exchange).
  5. Tags and original packaging are intact.
  6. Item and / or packaging is not damaged in any way.
  7. Request for Return or Exchange is made within 7 days of receipt of merchandise.


Wig Studio 1, LLC does not sell refurbished or previously owned products.  

In order to return these products to the manufacturer, a restocking fee of $25.00 will apply to each returned item. If you choose a store credit, or make a new purchase prior to your return being processed, the restocking fee will be waived. 

Once any applicable restocking fees are applied, any balance remaining will be refunded to the original form of payment.

We will process your refund within 15 business days (Monday-Friday) from the date we receive your item at the warehouse. Your bank may take a few additional days to reflect this credit / refund on your statement.

Products Ineligible for Return or Exchange:

  • Clearance Items
  • Discontinued items
  • Care Products
  • Accessories (including Hats with hair)


If your product is received by our warehouse and determined ineligible for exchange or return, we will email you the option of:

  1. • Returning the item(s) to you at your cost.
  2. • Donating the item(s) to the American Cancer Society (receipt of donation available upon request). 


Ineligible returns will be automatically donated 30 days after receipt. 

HOW TO RETURN

Repackage your item(s) in their original packaging. Item(s) must have tags intact and have not been worn, brushed, shaken out or damaged in any way.

Complete a Return Authorization Request to notify us of your decision to return your item within 7 days of receipt of your merchandise. 

We will process an RMA # (Return Merchandise Authorization) and provide it to you within 2-3 business days. 

Please be sure to write your RMA # in LARGE AND BOLD PRINT AND IN CLEAR VIEW ON THE OUTSIDE OF YOUR BOX. If it is not visible, it may not be accepted by the warehouse.  

UPDATES ON YOUR RETURN

For updates on any returns in processing, please email us at returns@wigstudio1.com 

ORDER CANCELLATIONS

At Wig Studio 1, we are known for our expeditious processing and shipping of orders. So, in some cases, once an order is placed, it may already be processed and ready for shipping, even if you have not received a tracking number for shipping yet.

To cancel an order, please email us at support@wigstudio1.com. If you cancel your order after your order has shipped (even if tracking has not been received), you will need to go through the return process and complete a Return Authorization Request. We apologize in advance for any inconvenience this may cause. 


RECEIPT OF DAMAGED OR DEFECTIVE MERCHANDISE 

Please inspect all merchandise thoroughly upon receipt. Should any order be damaged in shipping from the warehouse to you, or you feel an item has a manufacturer defect, please keep the package intact (box, merchandise, etc.) and complete a Return Authorization Request immediately so that we may coordinate an exchange and re-shipment of your items. Please provide images of the damage or defect so that we can forward to the manufacturer. You may email any images direct to returns@wigstudio1.com. Please include your full name and order # if available.