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Order Cancelations

HOW CAN I CANCEL MY ORDER?

Once your order has been placed on our website, and you receive an order confirmation, we are unable to cancel the order or make changes to it. Please note that orders ship out daily, but we do not receive tracking from the manufacturers until later in the day, and in some cases, the next day.

Even if you have not received tracking, your order has been processed and we are unable to make any changes to it, unless the item ordered is not available for immediate shipping. In that case, the manufacturer will allow us to make changes / cancel an order. 

If you need to initiate a return, please complete the Request for a Return Authorization Form. Return shipping is the responsibility of the consumer, unless an item is being returned due to a defect.

We do our best to accommodate our clients in every aspect, and we will work with you to the best of our ability to make needed changes to your order if possible; however, in most cases, once your order has been received, we are unable to accommodate a change to the order. 

*** Please Note: In many cases, back orders become available for shipping prior to the original estimated shipping date. If your back order is available for shipping, we will be unable to make changes to or cancel your order. If this occurs, you are still able to request a return for your order once it is delivered to you. To request a return, please complete our Request A Return Form. 

Please be sure to add our email address: support@wigstudio1.com to your email address book and / or your email "white list" to ensure you receive your order notifications and other updates from us.