Occasionally back orders occur when requests for a particular item exceed available inventory.

If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product, and at that time, you will be given the option to complete one of the following:

1. Select a new item / color that is available immediately.

2. Request to be placed on our priority wait list to receive the product once it becomes available for shipment (please note that we will complete the charge to the payment method used with your original order).

3. Cancel your original order and refund your method of payment.

We will promptly ship item(s) once they become available with the original Shipping & Handling method selected.

Please note, for international orders containing multiple products, we do not ship partial orders, therefore your order will be shipped when all products ordered are available.

For more information, please contact us at (877) 594-3001 or email us at support@wigstudio1.com.