BACKORDERS | Occasionally backorders occur when requests for a particular item exceed available inventory.
If a backorder occurs on your ordered product, we will contact you via email with the estimated arrival date of your product. At that time, you will be given the option to complete one of the following:
1. Select a new item / color that is available for immediate shipping.
2. Request to be placed on our priority wait list to receive the product once it becomes available for shipment (please note that we will complete the charge to the payment method used with your original order).
3. Cancel your original order and refund your method of payment.
We will promptly ship products once they become available with the original Shipping & Handling method selected.
For international orders containing multiple products, we reserve the right to not ship partial orders. In some cases, your order may be shipped when all products ordered are available.
We are unable to make any changes or cancelations to any international order once your order has been completed at checkout. This includes any pre-orders/backorders. If you have any questions, please reach out to email@example.com before placing your order.
For more information, email our support team at firstname.lastname@example.org.