We're here to help! Please see our International Return Policy below.

 
For International Returns, please visit our International Returns Center within 15 business days of receipt of your item.  
 
Wig Studio 1 International Return Policy
 

ORDER CANCELATIONS | Once your order has been placed, we are unable to cancel the order or make any changes to it. Please view our Order Cancelation Policy for more information.  

RETURN FEES | All returns will be subject to a 20% restocking fee. In addition, taxes and duties are non-refundable.  

UNAUTHORIZED RETURNS | An unauthorized return is a return that is NOT requested through our return portal or via our support team. An unauthorized return is a return that is sent back directly without an authorization or an RMA #. All unauthorized returns will be charged a 25% restocking fee.

REFUNDS | You will receive a refund to your original form of payment once your return has been received and processed minus a 20% restocking fee. We will process your refund within 1-2 business days from the date of delivery. Shipping costs, Route Package Protection, and taxes and duties are non-refundable.  

GIFT CARDS | If you use a gift card as a form of payment for your purchase, any returned funds will be refunded back to the gift card. We are unable to provide a cash refund for the amount of a gift card.

ELIGIBLE RETURNS | All returned products must be in eligible condition. A product eligible for return includes products that meet the following criteria:

  • Packaging and product are not altered in any way. The item must be returned in a cardboard box.
  • Items received back in bubble mailers or packing paper will be returned to the sender unopened if the package is perceived as damaged upon arrival.
  • Hair must not be shaken out, brushed, or styled.
  • The product has not been worn (except for trying it on).
  • Odor-Free | Any odors on the product will render the product ineligible for return or exchange. This includes cigarette smoke, perfume, etc.
  • Product Free | Any products added to the item will render the product ineligible for return or exchange. This includes any styling products, including water misting.
  • Packaging | All original packaging must be returned with the item(s). This includes tags, tissue paper, packaging materials and wig box. 
  • Tags cannot be removed from the item(s).
  • Damage | Returned item(s) and packaging are not damaged in any way.
  • Request for Return / Exchange is made within 15 days of receipt of merchandise.

INELIGIBLE RETURNS | Products ineligible for return or exchange are as follows:

  • Final Sale Items: Clearance Items, Discontinued Items, Hair Care Products
  • Accessories include hats with hair, headwear, clip-in bangs, ponytails, styling products, canvas blockheads, tape, adhesive, hot air brushes and flat irons, combs, etc.
  • Any product that does not meet the Eligible Return Criteria
If your product is received back and determined ineligible for return, we will ship the product back to you at our cost and include a copy of the Quality Control Report illustrating our findings.
 

DEFECTIVE PRODUCTS | Most of our products ship directly from the manufacturer. In rare cases, you may receive a product that you feel is defective. Please email support@wigstudio1.com if you feel the product you received is defective. We will request images of all potentially defective items to be emailed to us at support@wigstudio1.com.

If the images show a potential defect, we will have the product shipped back to our location for sending back to the manufacturer for a quality control inspection. This process can take an additional 15 business days, and you will receive a refund as soon as the manufacturer processes the inspection request. Once your refund has been processed, it may take up to 5 additional business days for your bank to reflect your refund on your statement.

  • If the product is deemed defective by the manufacturer, you will receive a full refund, including any shipping costs or fees.
  • If the product is not deemed defective by the manufacturer, you will receive a refund minus a 20% restocking fee.

HOW TO RETURN | To request a return, please visit our International Returns Center within 15 business days of receipt of your item:

  • Enter your Order Number and Email Address to begin your return. 
  • Select the item(s) you wish to return
  • Select the “Reason for Return”
  • Select “Complete Your Return Request”
  • Once we receive your return, we will inspect the product to ensure it meets our eligibility requirements and process your refund minus a 20% restocking fee.
  • Shipping charges, Route Package Protection, and taxes and duties are non-refundable.

PACKAGING YOUR RETURN | Your returned item must be sent back in a cardboard box.

  • Please do not use a bubble mailer or wrap the wig box in plastic or paper. 

  • Please do not adhere the return label to the wig box.

  • Items showing damage upon receipt due to incorrect packaging will be refused and returned to sender.

 

Return Packaging Donts

Return Packaging Dos

 

RETURN ADDRESSES:  

If shipping via USPS Priority Mail / Post Office:

Wig Studio 1, LLC

PO Box 1421

Ridgefield, WA 98642

 

If shipping via UPS / FedEx / DHL or any other carrier:

Wig Studio 1, LLC

419 Pioneer Street

Ridgefield, WA 98642