✨ Understanding Our Try-On / Unlimited FREE Returns: How does it work? ✨
Our Try-On / Unlimited FREE Returns is an optional add-on available at checkout for $4.50! By opting in, your return shipping costs are completely covered—no surprises or extra charges if your order doesn’t work out! 🚚
Here’s the breakdown--
✅ Does not apply to final sale items (check out our return policy for more
details).
✅ If you don’t choose this option, no problem! However, any return shipping label fees will be your responsibility.
✅ All returns, regardless of whether you purchased this option, are processed through
our streamlined returns portal.
When is Try-On a good choice?
🔸 Perfect for those uncertain about a style or color—it offers extra peace of mind.
When might you skip Try-On?
🔸 If you rarely return items, feel confident in your purchase, or are shopping final
sale products.
What happens if you don’t choose Try-On but need to return?
🔸No worries—you’ll still use our returns portal! The opportunity to purchase a discounted return shipping label will be offered, saving you time and money!
Frequently Asked Questions
What is free returns coverage? When you opt-in for coverage at checkout, your return
shipping label is included, allowing you to return eligible item(s) in your order for a store credit to use towards a future order or a refund to your original form of payment.
If you decide not to buy return coverage you can still return your eligible items, but you will be responsible for the cost of the return shipping label offered to you at a discounted rate.
All returns are subject to the guidelines outlined in our Return Policy.
Do I have to purchase Try-On, every single time I order? Yes. If you would like the option to receive a free return label, please add this option to each order.
What happens if I accidentally purchase Try-On: If you accidentally purchase Try-On
coverage and wish to have it refunded, please contact our customer service within 24 hours of purchase, and we will assist you with the process. As long as your item has not been fulfilled, we can remove the coverage and refund the coverage fee.
What happens if I forgot to add coverage at checkout: Please reach out to Support@wigstudio1.com for assistance. We can add the coverage, if payment is complete before the order has been fulfilled.
What happens if I don’t purchase Try-On? If you don’t purchase Try-On you are still able to return eligible items according to our return policy. The only difference is you will be responsible for paying for the return shipping label fee. For more detailed information, please refer to our return policy.
Initiating a Return: To start a return, simply visit our returns portal link to begin and follow the steps. You’ll need your order number and email address. After completing your return request you will be emailed a return label to use to send your items back.
Purchasing Coverage Later: Unfortunately, Try-On coverage must be purchased at the time of your checkout and cannot be added later.
💬 Questions? Let us know—we’re here to help! Contact Us at Support@wigstudio1.com
