Order Changes & Cancellation Policy

At Wig Studio 1, we want you to be 100% happy with your purchase. Because we process orders quickly and many items ship directly from the manufacturer, there is only a short window to change or cancel an order. Here's how it works.

Order Changes and Cancellations: Quick Answers

  • Can I cancel an in-stock order? Contact us right away. If your order hasn't been processed yet, we'll do our best to cancel or change it. Once it has been processed, it can't be changed or canceled.
  • Can I cancel a pre-order or backorder? Yes, at any time until the manufacturer releases your order to their warehouse for shipping.
  • Where does my refund go? Back to the original form of payment used on the order.
  • What if it's too late to cancel? You can return your item once it arrives using our return policy.

Changing or Canceling an In-Stock Order

We process orders as quickly as possible, and our manufacturers do not allow changes once they have received an order. That means an order may already be processed even if you haven't received a tracking number yet. If you need to make a change, contact us immediately and we'll let you know whether your order can still be updated.

Changing or Canceling a Pre-Order or Backorder

If your item is on pre-order or backorder, you can change or cancel it at any time until the manufacturer releases your order to their warehouse for shipping. This applies to both US and international orders.

Once an order has been released, it is already being processed and can no longer be canceled. There can be a short window between release and when your tracking number is available, so an order may be past the point of cancellation even if you haven't received tracking yet. If your order can no longer be canceled, you're welcome to return it once it arrives under our return policy.

For more about pre-orders and backorders, see our Pre-Order & Backorder Policy.

How to Request a Change or Cancellation

  1. Contact us as soon as possible at support@wigstudio1.com or call 1-877-594-3001.
  2. Include your order number, your name and the change you'd like to make.
  3. We'll confirm whether your order can still be changed or canceled.
  4. If your order has already been processed, we'll help you with the return process once it arrives.

Refunds for Canceled Orders

  • Refunds are issued to the original form of payment used on the order.
  • If you paid with store credit, your refund will be returned as store credit.
  • We're unable to refund to a different card or payment method.

Pre-Order and Backorder Notifications

If you order a pre-order or backordered item, we'll email you an estimated shipping date within 2 to 3 business days of placing your order.

Order Processing Times

Most orders shipping within the continental US are processed within 2 to 3 business days. Orders shipping to Hawaii, Alaska, Guam, Puerto Rico or the Virgin Islands, and international orders, take 7 to 9 business days to process. See When Will My Order Ship? for details. We're always happy to check inventory or give you an estimated shipping date before you order; just email us, use live chat during business hours or call 877-594-3001.

Order Updates

Please add support@wigstudio1.com to your email address book or safe sender list so you receive order notifications and important updates.

Loyalty Rewards

Rewards earned on an order can be used toward a future purchase. To use your rewards, sign in to your account and apply your reward at checkout. Rewards can't be applied after an order has been placed.

Questions? Contact us at support@wigstudio1.com.